Functions of End-User Management
User Onboarding and Offboarding:
Account management for new hires and departing users
Access Management:
Granting access to sensitive data to specific users
User Support and Help Desk:
Maintain user efficiency for company software and hardware
Training and Education:
Increasing self-sufficiency among users and prevent security breaches
Compliance and Policy Enforcement:
Ensuring that users follow best practices when accessing IT systems
Feedback and Improvement:
Listening to users and developed more efficient procedures to improve workflow